Parents are required to walk their children into the centre, assist them with removal of outerwear, and bring them into their classroom. Do not send your child into the centre alone.
If someone other than the parent(s) and/or emergency contacts listed on your child’s enrollment form are to pick up your child from the centre it is mandatory we receive prior written notice. Bright Starts staff will not allow children to leave the premises with someone they do not know or for whom written authorization has not been provided. If you must change your pick-up arrangements on short notice, you must notify the Staff either in person when you drop off your child or later by telephone if circumstances change. Please notify the Executive Director or Manager in writing of any permanent change in arrangements for pick of your child(ren). Anyone with whom the staff are not familiar (including parents) or have not met will be required to present proper photo identification before the child will be released. When parents are new to the centre it is common to be asked to see your ID. Please be patient with the staff as they get to know your family. Family and Children’s Services stipulate anyone picking up your child must be 12 years of age or older. We will not release your child to anyone under the age of 12.
Bright Starts CELC is open at 7:30 a.m. and closes at 5:30 p.m. Please try to be prompt at 5:30 as our Staff have families to attend to just the same as you do. If you know you are going to be late picking up your child please contact the centre as soon as possible. If a child is picked up after 5:30 pm a fee of $5.00 will be charged for the first 1 -5 minutes a parent is late followed by $1.00 per minute thereafter. You will be expected to make this payment in cash directly to the staff member who stayed late with your child. At 5:40 p.m. we will call your contact numbers to reach you. If we still cannot make contact with you we will try your emergency contact numbers. After 30 minutes, an hourly rate will be charged at the Executive Director or Manager’s discretion. All efforts will be made to contact the parents and/or emergency contact person. If the above-mentioned are still unreachable within 1 hour of the centre closing, Family and Children’s Services will be called.